After the puppy has left our care, the new family has 72-hours to take the puppy in to see a vet for a physical examination. If the puppy were to be found in ill health with any life-threatening disease, the cause of which we as breeders were to blame, only then can the puppy be returned for a full refund. Shipping fees, if any, would not be refunded.
We stand behind each puppy we sell, and each one will come with a LIFETIME Health Guarantee! We guarantee your puppy to be free from any life-threatening congenital defect or we will replace your puppy free of charge.
*Certain guidelines must be met in order to qualify for our guarantee. Please request to see our contract if you are interested in learning more.
We make every attempt to be as accommodating as possible, and can keep your puppy for a period beyond the normal pickup date if the needed. There is a $100/week boarding fee for every week after the puppies are available to be picked up, starting on the first day. This covers the cost of food, any supplies needed, and time spent caring for and socializing your puppy. We will board your puppy for up to two weeks past the pickup or delivery date (if available) and must be discussed prior.
Occasionally, circumstances change, or a puppy does not work out in his or her new home for various reasons. In these or other similar situations we are more than happy to take the puppy or adult dog back until a new home can be found. We do not offer refunds past the 3-day mark after the puppy has gone to their new home. Any returns based on a genetic health issue will be addressed on an individual basis. We are here to support you through the lifetime of your dog.